Term of Service

Terms of Service for Fine Jewelry

1. Introduction

Welcome to LOVE.US's fine jewelry services. These Terms of Service govern your use of our website and the purchase of our fine jewelry products. By accessing our website or making a purchase, you agree to comply with these terms.

2. Order Process

2.1. Custom Orders: Our fine jewelry pieces are often made-to-order and/or customizable. For custom orders, detailed specifications and preferences will be discussed and agreed upon before the production process begins.

2.2. Payment: Payment must be made in full at the time of purchase. We accept various payment methods, which are specified during the checkout process.

3. Production and Delivery

3.1. Processing Time: As each piece is meticulously crafted, please allow 7-10 business days before your order is shipped. Custom orders may have extended processing times, depending on the complexity of the piece(s).

3.2. Shipping: We offer standard shipping options. Expedited shipping may be available upon request, and additional fees may apply. Customers are responsible for providing accurate shipping information.

3.3. Delivery Delays: While we strive to meet delivery timelines, unforeseen circumstances may cause delays. We will communicate any delays promptly.

4. Returns and Exchanges

4.1. Eligibility: Returns and exchanges are subject to our Return Policy. Customized or engraved are not eligible for returns.

4.2. Return Process: Contact our customer service at info@love.us within 5 days to initiate a return or exchange. Items must be returned in their original condition and packaging within 14 days of delivery.

5. Quality Assurance

5.1. Material Information: Fine jewelry materials, such as gemstones and metals, will be accurately described on our website. Variations in color, size, and appearance may occur due to the natural characteristics of these materials.

6. Privacy and Security

6.1. Personal Information: We collect and handle personal information in accordance with our Privacy Policy. By using our services, you agree to our data practices.

6.2. Security: We employ industry-standard security measures to protect your personal and financial information during transactions.

7. Miscellaneous

7.1. Changes to Terms: We reserve the right to update these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.

By using our fine jewelry services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions, please contact us at info@love.us.